Support

Contact us

For help with the Sendero app, your account, or a ranch, email support@getsendero.com. Include the email address on your account and, if it's about a ranch, the ranch's name.

Delete your account

In the app:

1. Open your Profile.
2. Go to the Account section.
3. Tap Delete Account and confirm.

Your account is deleted within 24 hours. If you can't sign in, email support@getsendero.com from the address on your account and we will delete it for you. To have the photos and files you uploaded removed as well, say so in your email. Our Privacy Policy explains what is deleted and what a ranch keeps.

Report content or a person

If you see something that breaks our Community Guidelines, report it in the app. Reports go straight to us, and the person you report isn't told who reported them.

• Posts and harvests: tap ⋯ on the card, then Report Post or Report Harvest.
• Messages: press and hold the message, then Report Message.
• A person: tap ⋯ in your chat with them or next to them in Friends, then Report.
• Gear Exchange listings: tap ⋯ on the listing, then Report Listing.
• Photos: open the photo, tap ⋯, then Report Photo.
• Ranches: tap ⋯ on the ranch profile, then Report Ranch.

We review reports within 24 hours and remove content or suspend accounts that break our guidelines. You can also email support@getsendero.com.

Block someone

Use the same ⋯ menu and choose Block. You and that person stop seeing each other's posts, harvests, listings, and direct messages, and neither of you can send the other a direct message or friend request, and any friendship between you ends. In group and ranch chats, their messages are collapsed for you. Records at a ranch you both belong to, such as events and harvest logs, stay visible.